Privacy Policy

1. Who We Are

URUK Gate (“we”, “us”, “our”) is a web and mobile app development business based in the United Kingdom, operating at urukgate.co.uk. We provide digital services including website design, mobile app development, and business automation to clients across the UK.

For any privacy-related questions, contact us at: hello@urukgate.co.uk

2. What Data We Collect

We collect personal data only when you actively provide it to us. This includes:

• →Contact & Booking Data: Name, email address, phone number. Collected when you book a Discovery Call or enquire about our services.
• →Payment Data: We use Stripe to process payments securely. URUK Gate does not store card numbers or financial details. These are handled directly by Stripe.
• →Project Data: Information you share with us during the delivery of your project (e.g. business name, branding assets, content).
• →Usage Data: Anonymous analytics data (page visits, session duration) to understand how our website is used. This data does not identify you.

3. How We Use Your Data

We use your personal data only for the following purposes:

• ✓To respond to your enquiry or confirm your booking
• ✓To deliver the services you have purchased
• ✓To send you booking confirmations and project-related communications
• ✓To process payments via Stripe
• ✓To comply with our legal obligations under UK law

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Third-Party Services

We use the following trusted third-party services to operate our business. Each has its own privacy policy:

5. How Long We Keep Your Data

• →Booking records: Retained for 2 years from the date of booking, then securely deleted.
• →Project data: Retained for the duration of the project plus 12 months, unless you request earlier deletion.
• →Payment records: Retained for 7 years to comply with UK financial regulations (handled by Stripe).

6. Your Rights Under UK GDPR

As a UK resident, you have the following rights regarding your personal data:

To exercise any of these rights, email us at hello@urukgate.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

7. Cookies

Our website uses only essential cookies required for the site to function (e.g. session management). We do not use advertising or tracking cookies. No cookie consent banner is required as we only use strictly necessary cookies.

8. Data Security

We take the security of your data seriously. All data is transmitted over HTTPS. Our database (Supabase) is encrypted at rest and access is restricted to authorised personnel only. Payments are processed entirely by Stripe using industry-standard PCI-DSS security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page will reflect any changes. We encourage you to review this page periodically.

10. Contact Us

For any questions, requests, or concerns about your privacy, please contact us: